Social Media Research Report next step in the Evolution

Social networks have become a major force in our lives and, for an increasing number of consumers, represent a preferred channel to communications service providers (CSPs). Furthermore, social media is becoming a valuable way for CSPs to communicate with tech-savvy customers.

This Strategy Report:

-          analyses CSPs’ use of social media in mainstream customer care systems

-          recommends that CSPs integrate Facebook and Twitter into multi-channel customer care architecture

-          provides recommendations to vendors and CSPs as to which social media platforms have been successfully integrated into the customer care process

-          describes the systems architecture that has been deployed

-          Speculates about the next step in the evolution of the use of social media in customer care operations.

Purchase a Copy of this Report @ http://www.rnrmarketresearch.com/contacts/purchase?rname=276804 .

Company coverage

-          Amdocs

-          AsiaInfo-Linkage

-          DiGi Telecommunications

-          Huawei Technologies

-          Oracle

-          Redknee

-          T-Mobile

-          SAP

View Complete Report @ http://www.rnrmarketresearch.com/social-media-is-entering-the-mainstream-of-csp-customer-care-operations-market-report.html .